No uptime commitment
while we are in beta.

OWLGraph is free during beta, and we do not offer a service level agreement. Rather than publish one we cannot be held to, this page says what that means in practice.

Last updated: October 26, 2026

What we do not commit to

There is no uptime percentage, no service credit, and no guaranteed response time. Nothing is charged for OWLGraph during the beta, so there is no fee to credit and nothing to claim against.

A previous version of this page committed to 99.9% monthly uptime with service credits calculated against a monthly fee. That commitment was published before there was anything to pay for or any measurement to support it, and it has been withdrawn rather than left standing.

What we actually do

We run the API and the dashboard continuously and we watch them.
We fix outages as we find them, and we would rather hear about one from you than not hear about it.
Database instances are backed up automatically, and retention is a per-database setting. The current behaviour is described in the backup and restore documentation rather than fixed here, because this page should not promise a number the product can change.

A beta instance can be restarted, migrated, or become briefly unavailable without advance notice. If that would be a problem for the work you have in mind, say so before you rely on it.

If something is down

Email support@owlgraph.ai with what you were doing and what you saw. We do not commit to a response time during the beta. We do read everything.

We do not currently publish a status page. When one exists, it will be linked here.

When this changes

A service level agreement will be published alongside paid plans, before anything is charged. It will state the measurement method and the remedy, and it will apply to the paid service rather than to free instances.

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